Journal of Humanities, Social Science, Public Administration and Management (HUSOCPUMENT)

The Influence of Communication and Work Discipline of Doctors on Loyalty Mediated by Patient Satisfaction at the Pediatric Polyclinic of RSHMCB

Arry Wijaya — 2025-05-24

The decline in patient visits at the Pediatric Polyclinic of RSHMCB is influenced by issues related to doctor communication and discipline. This study aims to examine the effect of doctor communication and discipline on patient loyalty, with patient satisfaction as a mediating variable. To analyze the effect of doctor communication and discipline on patient loyalty, with satisfaction as a mediator. This study uses a quantitative survey approach with 95 respondents. Data were collected using questionnaires and analyzed with Partial Least Square (PLS). Doctor communication significantly affects loyalty (p = 0.000) and patient satisfaction (p = 0.028). Discipline significantly affects satisfaction (p = 0.000) but does not directly affect loyalty (p = 0.922). Patient satisfaction mediates the relationship between discipline and loyalty (p = 0.027). Doctor communication and discipline affect patient satisfaction, which in turn increases patient loyalty. Hospitals should improve doctor communication and discipline to enhance patient loyalty

Employee Job Satisfaction Mediates the Effect of Teamwork and Work Discipline on Employee Performance

Goza Ralinsa Nahan — 2025-05-24

Human Resources (HR) have an important influence on the success of an organization. To find out the results of employee performance, employee performance is assessed using indicators in the form of quantity and quality of employees in carrying out tasks according to their responsibilities. Teamwork and employee discipline can affect the results of employee performance. In addition, employee job satisfaction is also expected to be an important role in strengthening the relationship between teamwork and employee discipline in improving employee performance. This study is descriptive associative, so it is only limited to revealing facts that explain the causality between variables with proof of hypotheses and quantitative data processing. The sample of this study was taken from the entire population of 107 respondents. Data were obtained through questionnaires. The analysis technique used to test the hypothesis used the Structural Equation Model (SEM) model through the Partial Least Square (PLS) approach. In this study, seven hypotheses were tested and the researchers found that teamwork did not have a significant effect on employee performance, but with high job satisfaction, it could increase teamwork so that it could improve employee performance. This shows that although teamwork does not always have a significant effect on employee performance, the existence of job satisfaction as a mediating variable can strengthen the relationship. In other words, although good teamwork does not directly affect employee performance, increased job satisfaction resulting from solid teamwork can improve employee performance. Employees who are satisfied with the working relationships within their team tend to be more motivated to contribute better, increase productivity, and provide quality service.

The Effect Of Knowledge And Experience Of Community Care On Interest In Treatment Moderated By Socioeconomics

Mariana Astrid — 2025-05-24

RSUD Kefamenanu is one of the hospitals owned by the Regional Government of North Central Timor Regency which borders directly with the State of Timor Leste. RSUD Kefamenanu is the main referral for health services in North Central Timor Regency. The objectives of this study were (1) to analyze the effect of knowledge on interest in treatment at Kefamenanu Regional Hospital, North Central Timor Regency (2) to analyze the effect of previous treatment experience on interest in treatment at Kefamenanu Regional Hospital, North Central Timor Regency (3) to analyze whether socioeconomics moderates the effect of knowledge on interest in treatment at Kefamenanu Regional Hospital, North Central Timor Regency (4) to analyze whether socioeconomics moderates previous treatment experience on interest in treatment at Kefamenanu Regional Hospital, North Central Timor Regency. This research was conducted with a quantitative approach using a cross-sectional study design. This research was conducted at Kefamenanu Hospital, North Central Timor Regency. The population in this study were all patients of Kefamenanu Hospital, North Central Timor Regency with a sample size of 100 people. The analysis method used is moderation regression analysis. The results of the analysis show that (1) There is a positive relationship between service knowledge and interest in seeking treatment at Kefamenanu Hospital, This means that the better the patient's service knowledge, the higher the level of interest in seeking treatment at Kefamenanu Regional Hospital (2) There is a positive direct relationship between interest in seeking treatment at Kefamenanu Regional Hospital, meaning that the higher the patient's perception of previous treatment experience, the higher the level of interest in seeking treatment at Kefamenanu Regional Hospital (3) Socioeconomics partially moderates the effect of knowledge on interest in seeking treatment at Kefamenanu Regional Hospital, North Central Timor Regency (4) Socioeconomics partially moderates previous treatment experience on interest in seeking treatment at Kefamenanu Regional Hospital, North Central Timor Regency.

Types Of Code Switching Found On Niki Zefanya’s Speech In Najwa Shihab’s Youtube Channel

Adi Wiguna Wayan — 2025-05-24

In the current era of globalization, it is very easy to find the phenomenon of code switching. This phenomenon is used in various sectors. Code switching can be found in the education, technology and entertainment sectors. This study focuses on the entertainment sector and aims to determine the types of code switching, namely Tag Switching, Inter-sentential Switching and intra-sentential switching contained in one of Najwa Shihab's YouTube channels entitled Ngobrol bareng Niki: yang dirindukan dari Indonesia. This research confirmed by using observation method and descriptive qualitative method in analyzing the data. Researcher collect data in several steps. Namely, opening YouTube with the keywords Najwa Shihab next, looking for videos of Najwa Shihab with Niki Zefanya with the title Chat with Niki: yang dirindukan dari Indonesia. Watching the video repeatedly to identify, then take notes the utterances that contain code switching. The theory used in this study is the theory proposed by Poplack (1980). Total of the data in this research were 21. The most dominant type used in the video is inter-sentential switching with 10 (47,6%) data. Next is 6 (28,6%) data of intra- sentential switching, and the last, tag switching is as the lowest with only 5 (23,8%) data.

Social Power Of Jim Jones’s Characterizations On Jonestown Massacre: Paradise Lost

Ayuning Brenda — 2025-05-24

This research is aimed at finding the social power method of the main character in Jonestowm Masscare: Paradise Lost (Cult Documentary). Social power of a charismatic leader theory served as the theoretical foundation for the writer to analyze the documentary. The character was recognized and examined utilizing note-taking procedures while collecting the data. The information is gleaned from character interactions, speech, actions, and quotations that refer to a charismatic leader’s influence on society in the documentary film. The study’s findings revealed five pieces of information about the social power exercised by the main character.